> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uppzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reference Documents: Q&A

> Create direct question-and-answer content for common visitor questions.

The Q\&A section lets you create direct question-and-answer reference content. Use it when visitors ask a predictable question and your team wants the assistant to answer with a clear approved response.

## When to use Q\&A

Q\&A works well for:

* Frequently asked questions
* Pricing explanations
* Delivery or return rules
* Support handoff instructions
* Simple troubleshooting steps
* Short policy answers

Use Q\&A when one question should have one clear answer. Use Texts or Files for longer topics that need more context.

## Create a Q\&A document

1. Open Reference Documents for the selected domain.
2. Select Q\&A.
3. Enter a clear title.
4. Write the visitor question.
5. Write the approved answer.
6. Save the Q\&A document.
7. Review it in the document list.
8. Preview it before activation.
9. Activate it when the assistant should use it.

## Write the question

Write the question in natural visitor language.

Good question examples:

* "How do I change my plan?"
* "Can I cancel my subscription?"
* "Where can I find my invoice?"
* "How long does delivery take?"

Avoid team labels that visitors would not type.

## Write the answer

Write the answer exactly as you want the assistant to explain it to visitors.

Good answers:

* Start with the direct answer
* Include any important conditions
* Explain the next step
* Tell the visitor when to contact your team
* Avoid unnecessary team-only wording

If the answer depends on a customer-specific account detail, explain the general rule and direct the visitor to your support channel for account-specific help.

## Maintain Q\&A content

Review Q\&A documents when:

* A frequently asked question changes
* A price, plan, or policy changes
* Visitors keep asking the same follow-up question
* Feedback shows that an answer is unclear

Deactivate outdated Q\&A documents before adding replacements so the assistant does not use conflicting answers.