Skip to main content
/:siteId/chat-history/:email is built for deep investigation of one user’s conversation history.

​
Screen structure

  • Left panel: session list
  • Right panel: selected conversation
  • Top bar: filters and navigation
On mobile, list and detail open in separate steps.

​
Filters

Available filters:
  • Text search
  • Session status (open, closed)
  • Sort (newest/oldest/tokens/cost/duration/question count)
  • Date range
  • Topics
  • Sentiments

​
Session list interpretation

Typical fields per row:
  • Session ID
  • First/last message preview
  • Created date
  • Token/cost/duration summary

​
Conversation panel

For selected session:
  • Full message stream
  • Session-level metrics
  • User totals (sessions, questions, tokens, cost)

​
Practical investigation workflow

  1. Open target email history
  2. Narrow by date range
  3. Filter to relevant topic/sentiment
  4. Inspect exact question-answer flow
  5. Apply fix in knowledge base or agent settings

​
Operational note

If the same issue repeats across sessions, prefer root-cause fixes:
  • knowledge base updates
  • QA coverage improvements
  • agent prompt/model tuning